SKY1 TERMS OF SERVICE
Effective Date: February 10, 2026

PLEASE READ THESE TERMS CAREFULLY.

These Terms of Service (“Terms”) govern the purchase, access, and use of services provided by Sky 1 Technologies (“SKY1,” “we,” “our,” or “us”).

By purchasing, activating, or using any SKY1 service, you (“Customer” or “Client”) agree to be bound by these Terms.

If you do not agree, do not use our Services.

1. SERVICES

SKY1 provides managed web hosting, infrastructure services, DNS services, SMTP relay services (where provisioned), and related technical services (collectively, the “Services”).

Unless explicitly stated in a separate agreement:

  • Email inbox hosting is not included

  • Email marketing is not permitted

  • Root-level server access is not provided

  • FTP access is not provided

Each service tier may include specific limitations and configurations at SKY1’s discretion.

2. SKY1 CORE – MANAGED WEB HOSTING

Sky1 Core is a managed website hosting environment.

It includes:

  • Server-level management

  • Operating system maintenance

  • Security hardening

  • Standard monitoring

  • Controlled deployment environment

It does NOT include:

  • Email inbox hosting

  • Email marketing capability

  • FTP access

  • Root access

  • Custom server configuration outside SKY1’s standard stack

  • Emergency recovery of third-party systems unless separately contracted

  • Development services unless separately contracted

SKY1 retains administrative control over all managed hosting environments.

3. EMAIL & SMTP POLICY

3.1 No Email Marketing Allowed

Sky1-managed servers may NOT be used for:

  • Newsletter distribution

  • Promotional email campaigns

  • Cold outreach

  • Drip campaigns

  • Bulk list-based messaging

  • Marketing automation mail

  • Any mass-distribution email activity

Clients requiring marketing email must use an approved third-party platform or subscribe to a separate SKY1 email infrastructure service.

SKY1 reserves the right to immediately suspend outbound mail if marketing-related activity is detected.

3.2 Transactional Email

Transactional email (e.g., form notifications, order confirmations, password resets) may be permitted if:

  • Properly authenticated (SPF, DKIM, DMARC)

  • Within acceptable volume thresholds

  • Not reputation-threatening

SKY1 reserves the right to rate-limit, suspend, or reconfigure outbound mail to protect infrastructure integrity.

3.3 SMTP Relay

Where SMTP relay services are provisioned:

  • They are subject to usage thresholds

  • They may be monitored for compliance

  • They may be suspended to protect IP reputation

SMTP relay is not guaranteed and may require upgrade to a dedicated configuration.

4. BILLING & PAYMENT

Services are billed monthly unless otherwise specified.

  • First invoice is due upon activation.

  • Recurring invoices are billed monthly on the same calendar day.

  • Payment constitutes agreement to the current version of these Terms.

Failure to pay may result in suspension of any or all services.

SKY1 reserves the right to modify pricing at any time with reasonable notice.

5. AUTOMATIC RENEWAL

All services automatically renew on a monthly basis unless canceled prior to the renewal date.

Renewals occur at midnight PST.

It is the Customer’s responsibility to cancel prior to renewal to avoid charges.

6. CANCELLATION

Customers may cancel by submitting written notice through SKY1’s contact page.

Cancellation stops future billing but does not retroactively refund paid periods.

Accounts with outstanding balances may not be canceled until paid in full.

7. SUSPENSION FOR NON-PAYMENT

If any balance remains unpaid past due:

SKY1 may suspend or terminate any or all services associated with the account.

A grace period may be provided at SKY1’s discretion.

8. CHARGEBACKS

Disputed charges (chargebacks) may result in:

  • Immediate suspension

  • Permanent termination

  • $85 administrative fee per chargeback

All outstanding balances must be paid before service reinstatement.

9. BACKUPS & DATA RESPONSIBILITY

SKY1 may maintain backups where applicable. However:

  • Backup restoration is not guaranteed.

  • Backup retention periods may vary.

  • Clients remain ultimately responsible for maintaining their own data copies.

Extended recovery work may incur additional fees.

10. ACCEPTABLE USE

Customers may not:

  • Transmit spam

  • Host malware

  • Conduct phishing

  • Abuse system resources

  • Circumvent system controls

  • Deploy unauthorized software

  • Use Services for unlawful purposes

SKY1 may suspend services that threaten security or stability.

11. INFRASTRUCTURE CONTROL

SKY1 maintains full administrative control over all managed environments.

Clients may not:

  • Install unauthorized software

  • Modify server configurations

  • Demand root access

  • Bypass deployment controls

SKY1 reserves the right to standardize infrastructure for operational stability.

12. SERVICE MODIFICATIONS

SKY1 may modify:

  • Service plans

  • Features

  • Pricing

  • Infrastructure standards

Unsupported or outdated software may require upgrade or incur maintenance fees.

13. SERVICE AVAILABILITY

SKY1 strives for high availability but does not guarantee uninterrupted or error-free service.

Service credits, if any, are issued at SKY1’s discretion.

SKY1’s total liability for downtime shall not exceed the fees paid in the preceding 30 days.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

SKY1 shall not be liable for indirect, incidental, special, or consequential damages.

Total liability shall not exceed the aggregate amount paid by Customer in the six (6) months preceding the claim.

15. INDEMNIFICATION

Customer agrees to defend and indemnify SKY1 from any claims arising from:

  • Customer content

  • Customer products or services

  • Copyright or trademark infringement

  • Misuse of Services

16. GOVERNING LAW

These Terms are governed by the laws of the State of California.

17. TERM REVISIONS

SKY1 may update these Terms at any time.

Continued use of Services constitutes acceptance of the revised Terms.

18. ENTIRE AGREEMENT

These Terms, along with the Acceptable Use Policy, Anti-Spam Policy, and Privacy Policy, constitute the entire agreement between SKY1 and Customer.